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Post by Michael Adkins on Sept 4, 2004 20:24:32 GMT -5
I purchased Dogz 5 for my grand-daughter who loves the game. Everything was fine with the product till I upgraded Windows XP to Service Pack 2. After that the sound would no longer work. I get a message that the Sound System did not initialize. I have tried installing the latest DirectX driver from Microsoft. I also have checked to see if the sound was turned on in my screen saver. All other sounds and games on my computer works correctly and with sound. I am not getting any reports of other sound problems. I also tried un-installing and re-installing the program but this also did not work.
Have you received other emails that are reporting the same problem? Is there anything that I can do that I have not already tried. My Grand-daughter really misses the game and I would like to get it working for her. I am also considering purchasing Catz but I am afraid that the same problem with the sound would occur.
Your response is greatly appreciated.
Michael Adkins
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Post by ArellaEliora on Sept 6, 2004 13:47:03 GMT -5
Thank you for bringing this to my attention. I don't have SP 2 on my system, but I know someone who does. Let me talk to him about it and see what he says.
He has Petz on his system and as far as I know he hasn't had any problems with SP 2.
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Post by ArellaEliora on Sept 6, 2004 20:13:34 GMT -5
Ok, I got an answer from Daniel Wright, who has SP 2 and this is what he says: "The solution is easy, go to your Petz 5 installation folder and rename setupapi.dll to something like setupapi.bak - Petz 5 will now load without any problems. The problem only effects Petz 5 as Petz 4 doesn't include that file, and providing the game is patched it continues to run just fine on XP SP2." Hope that does the trick for you. If not tell us and maybe we can come up with something else to do.  |
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Post by Diane on Nov 3, 2004 16:03:23 GMT -5
Trick worked for me. Thank you
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Post by Alyssa on Dec 7, 2004 15:11:37 GMT -5
The sounds do not work on my Petz 5 game. I tried looking for this setupapi.dll file but I can't find it (I searched my hard drive and couldn't find it either). I'm not sure what happened to it, I think my friend may have deleted it totally when he was trying to fix the sound for me. Can someone send me this .dll file? It would be greatly appreciated! misslyss1220@comcast.net
Thanks!!!
Alyssa
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Post by ArellaEliora on Dec 7, 2004 15:49:32 GMT -5
What is your operating system and do you have SP2 installed if you have WinXP?
The file should be in your Petz 5 folder (this is the path: C:\Program Files\Ubi Soft\Studio Mythos\Petz 5).
It doesn't matter if the file is deleted or renamed, either way the sounds should work if you have SP2 installed on your computer.
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Post by Alyssa on Dec 7, 2004 21:19:26 GMT -5
I have Windows XP Home and SP2. I checked everywhere in the Petz folder and it's not there. What's weird is that the environmental sounds work but the petz themselves don't make any sounds... I'm so confused!!!!  |
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Post by Alyssa on Dec 9, 2004 12:16:55 GMT -5
ok nevermind... my boyfriend installed some audio thing and most of the sounds work now. I have no idea what was going on with that, but it's fixed! I'm obviously computer retarded, hahah. Thanks for your help  |
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Post by Brianne on Jan 12, 2005 19:03:58 GMT -5
Hey thanks my sound wasn't working but it was now i had to look in the local c drive/program files/ubi soft/petz 5 and i scrolled down and i renamed it with the .bak and now my sound is working.  ;D ;D ;D |
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Post by ArellaEliora on Jan 13, 2005 1:01:22 GMT -5
You're welcome. |
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Post by Jordan191 on Feb 5, 2005 15:22:31 GMT -5
oh .. my .... GOD ... I have been looking for a fix for this forever . My fiance now loves you guys even if she doesn't know who you are.  ;D |
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Post by ArellaEliora on Feb 5, 2005 16:19:29 GMT -5
You are very welcome. I'm glad we could help. |
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Post by dthurney on Feb 18, 2005 14:16:11 GMT -5
Had the same no sound problem with XP SP2 and Catz 5 and renaming setupapi.dll worked great to fix it.
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Thank you Thank you
Guest
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Post by Thank you Thank you on Feb 28, 2005 14:10:59 GMT -5
That worked!!
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Post by Xvid on Mar 4, 2005 21:21:57 GMT -5
Same here, thank you for this sound remedy. My 11 year old niece is really happy now that thw sound is working again. Leave it to Microsoft to go & mess everything up, lol.
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;D ;D ;D
;D